Refund and Return Policy
Last Updated: May 8, 2025
At Dawz Digital, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we’re here to help. Please read our refund and return policy below for details on how to return items and request a refund.
1. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:
- Must be returned within 7 days of delivery
- Must be unused, undamaged, and in the original packaging
- Must include the original receipt or proof of purchase
Returns that do not meet these criteria will not be accepted.
2. Non-Returnable Items
Some items are not eligible for return due to hygiene, safety, or licensing reasons. These include:
- Items marked as “Final Sale” or “Non-Returnable”
- Software or digital products
- Personal care electronics (e.g., earbuds, shavers)
- Products showing signs of misuse, damage, or tampering
3. Return Process
To initiate a return:
- Email us at support@dawzdigital.com with your order number and reason for return.
- We will review your request and provide instructions along with a return shipping address (if eligible).
- Carefully package the item and send it using a trackable shipping method.
Note: Return shipping costs are the responsibility of the customer unless the return is due to a mistake or defect on our part.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–10 business days and credited to your original payment method.
- If rejected, you will be informed of the reason, and the item may be returned to you at your expense.
5. Damaged or Defective Items
If you receive a product that is damaged, defective, or incorrect, please notify us within 48 hours of delivery. Include photos or videos for faster resolution.
We will offer a replacement, repair, or full refund based on the issue.
6. Late or Missing Refunds
If you haven’t received your refund after the processing period:
- Recheck your bank or credit card statement
- Contact your bank or payment provider (some processing times vary)
- If the issue persists, contact us at support@dawzdigital.com
7. Exchanges
We only offer exchanges for items that are defective or damaged. If you need an exchange, email us at support@dawzdigital.com with details and supporting evidence.
8. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
📧 Email: support@dawzdigital.com
🌐 Website: https://dawzdigital.com
